I want to buy a product how can I make the payment?
You can securely pay with PayPal. Our checkout process is protected by SSL security to give you peace of mind when making your payment.
I love a product, but I am unsure which size would fit me perfectly?
Use our size chart to determine the right size for you. If you’re still unsure, don’t worry. Simply send us a message at hello@sheepleathers.com. indicating your size concerns, and our support team will help you find the perfect fit.
None of the given sizes seems to fit me perfectly; can I have a custom fit?
Sure, you have the option of choosing “Made to Measure” in the size options and entering your body measurements. If you’re unsure of your measurements, simply select “I am not sure, I’ll provide measurements later via email” and proceed with your order without any hesitation.
After placing your order, our customer support representative will reach out to you and guide you on how to take accurate measurements.
How long would it take for a product to be received at my place?
Standard orders are made per request and will be shipped within 14 working days, with a maximum shipping time of 20 working days. On the other hand, items under Prime category are readily available and will be shipped the following day after the order is placed.
How to Change my Photo from Admin Dashboard?
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coastWe aim to minimize the processing time for custom orders, with made-to-measure orders typically dispatched within 2-3 weeks and bespoke orders within 3-4 weeks.
Does Free Shipping apply to all countries?
Free Shipping is available in all countries where we ship, with the exception of Russia, Brazil, Israel, Iran, Iraq, India, and countries under OFAC sanctions.
What should I do if my order hasn’t been delivered yet?
You can easily monitor your order status by visiting the track order page and entering your Order ID and Last Name. The tracking link will provide you with current information on the status of your order. If the estimated delivery date has passed and you have not received your order, don’t hesitate to contact us.
What do I do if I receive a faulty item in my order?
We prioritize resolving any issues with defective items. If you come across a fault, kindly inform our Customer Care team with the following information:Order number
Name and number of the defective item
Description of the fault (including pictures)
We will respond within 24 hours and send a replacement item promptly once the details have been confirmed.
Why was my payment declined? What should I do?
Your payment may have been declined for the following reasons:Incorrect billing address and phone number: Ensure that the billing address in your account matches the one associated with your payment method.Insufficient funds in PayPal account: Ensure that there are sufficient funds in your PayPal account if PayPal is your selected payment method.
Can I get my jacket custom made in any type of leather?
Definitely! Leather is our starting point and we’ve honed our expertise over the years. We source our leather from the world’s finest tanneries to ensure top quality, including Lambskin, Sheepskin, Goatskin, Buffalo-hide, and Cow-hide. With experience crafting over 200 different leather jacket styles, we offer a wide range of options in terms of type, pattern, color, shade, and thickness.
Do you deal in fabrics other than leather for custom orders?
Yes, while leather is our specialty, we also accommodate custom orders in other fabrics such as cotton, polyester, wool, and more.
How long would it take for the custom order to be delivered to me?
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
I received a custom order. Can I return and get a replacement?
Our goal is to get your perfect jacket right on the first try. To minimize returns, we provide actual pictures of your custom order before shipping. If the fit isn’t right, we offer a free first alteration. However, customers are responsible for shipping the jacket back to us for alterations.